Terms of service

  1. Applicability

  1. These terms and conditions (the "Terms and Conditions") govern every agreement between you and us and the use of our website (including any orders you place through that website) and any information on that website.
  2. We can change the Terms and Conditions. The amended terms and conditions take effect at the time of publication on our website and apply to agreements concluded with us from that moment on.

  1. The offer

  1. Our products can be found on our website. There you will find information you need to make a purchase decision. Of course, the prices are also included (including VAT) and any special conditions (which then apply in addition to or in deviation from the General Terms and Conditions). 
  2. We are not bound by obvious mistakes or errors on our website.
  3. Our products are handmade and therefore each one is unique. This means that a product may differ from the photo on the website. With the purchase of our products you accept these possible deviations (not being defects).  


  1. The agreement

  1. The agreement is concluded when you confirm the order and thereby accept the general terms and conditions.
  2. If you confirm the order, you will receive a confirmation of the order from NASSBY by e-mail to the e-mail address you provided to us.
  3. Changing an agreement is only possible if this has been expressly accepted by NASSBY.
  4. We reserve the right, after receipt of your order, to cancel the agreement with you. We will also share that with you. If you have already paid an amount in connection with the order, we will of course refund it to you immediately after cancellation within a week.


  1. The delivery

  1. We deliver the ordered product to the address you specified with your order.
  2. We deliver the ordered product, if in stock, as soon as possible and at the latest within 30 days. 
  3. We can agree a different delivery time with you or include it as a special condition for certain products, in accordance with Article 3 above.
  4. If delivery is delayed or an order cannot be fulfilled, you will be notified as soon as possible, at the latest within 30 days of placing the order. In that case, you may dissolve the agreement free of charge; if you opt for dissolution, we will immediately refund the amount paid by you in connection with the order.
  5. The risk of damage and/or loss of products rests with NASSBY until the moment of delivery.


  1. Payment

  1. You pay for the ordered product in one of the ways stated on our website.
  2. You will acquire ownership of the product once we have received full payment of all amounts due in relation to that product, including delivery charges.

  1. Warranties

  1. NASSBY guarantees that the products to be delivered meet the specifications stated on the website and the normal usability requirements. We also refer to article 2.3 in which we emphasize that our products are handmade and that the delivered product may differ from the photo on the site. All our products are unique.
  2. It is advisable that you inspect the delivered goods immediately upon receipt. If the delivered goods are not in accordance with the agreement, you must report any defects or incorrectly delivered goods to NASSBY as soon as possible after discovery. 
  3. If there are defects or incorrectly delivered goods, NASSBY will ensure that the amount paid is refunded within 30 days after receipt of the products. You can also request NASSBY, at your own discretion, to replace or repair the product.
  4. For repairs that fall outside the warranty, NASSBY is - after making a cost statement - entitled to charge all costs for repair or replacement.
  5. The warranty referred to in this article lapses if the defect has arisen as a result of injudicious or improper use or if, without the written permission of NASSBY, you or third parties have made changes or have attempted to make changes to the product in question or this used for purposes for which the product is not intended. The legal regulations for warranty always remain in force.
  1. Right of withdrawal

  1. You have the right to revoke the agreement with us within a cooling-off period of 30 days after delivery of the ordered product. This is allowed without giving reasons. However, we can ask you to indicate with your withdrawal why you do not want the product on second thought; we do that to learn and improve our products.
  2. During the cooling-off period, you must handle the delivered product, the packaging and other associated materials with care. You may not use the product except to try it on, as you would in a store. Labels, price tags and the like attached to the product may not be removed from the product.
  3. You can revoke the agreement by means of the return form on our website. You can also use the model form included in the appendix to the General Terms and Conditions, but this is not mandatory. We will confirm receipt of your cancellation notice by email.
  4. After you have revoked the agreement, you must return the relevant product to us as soon as possible, and in any case within 30days, if reasonably possible in its original condition and packaging, according to the return instructions on our website. The return costs are for your account.
  5. After we have received the return shipment in an unused and good condition, we will refund in full the amount you previously paid to us in connection with your order, provided that the other provisions of this Article 6 are also met.
  6. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with you.

  1. Privacy and security

  1. In connection with placing orders and other uses of our website, you provide us with information about yourself. We will protect that personal data as well as possible. More information about this can be found in the Privacy Statement on our website.
  2. We may use your reactions on our website and social media in our publications. 
  3. We do our best to keep our website free of viruses, but we cannot guarantee that we will always succeed. Our website may contain links to third party websites. We have no influence on those sites and we are therefore not liable for the content and functioning of those sites.


  1. Intellectual Property Rights

  1. Our and our crocheters' intellectual property rights rest on (the form and content of) our website and our products. You may not use our website or products or parts thereof without our prior written permission, for example by publishing, copying, recreating or editing them, unless you do so for personal use only.


  1. Customer service and complaints

  1. Do you have questions about your order or about a delivered product? Please contact us by sending an e-mail to info@nassby.com and we will try to help you as best as possible.
  2. Are you (ultimately) not satisfied with a product or our service? Submit a complaint by sending an e-mail to info@nassby.com . We will respond as soon as possible, within [5] working days, after receiving your complaint.
  3. It follows that you must submit any complaint about the performance of an agreement with us to us within a reasonable time after you have discovered (or could have discovered) that the performance is defective, and that you must describe your complaint fully and clearly. .


  1. Finally

  1. Dutch law applies to these General Terms and Conditions and to every agreement with us. 
  1. In disputes arising from agreements with us, the Amsterdam court is competent, or the competent court in the district of your place of residence.